We want to ensure the Community Tab remains a safe and supportive space where members can share reflections, post their intentions, grow in their prayer lives, and improve their spiritual journeys.
You can learn more about our Community Guidelines here.
Customers can report Intentions, User Profiles, and Community Profiles. Once the report is submitted, our community moderation team will review it and take appropriate action if necessary. This may include removing the intention/prayer campaign or banning a user profile from the app.
How to report a user profile
If someone is spamming the community with unnecessary messages or violating community guidelines, you can easily report their user profile by following these steps:
Go to the Community Tab.
In the upper left corner, tap the title bar. This may show as “Friends” or display the name of your church or group.
Once you tap the title bar, the community selection drawer will appear, allowing you to navigate between different communities or groups.
Tap the group name where the member you want to report is found.
At the top, click the option to view Members.
Select the user profile you want to report.
Tap the three-dot icon in the upper right corner.
Choose Report Profile from the menu.
The app will prompt you to submit a report.
Select the most appropriate reason for reporting the user.
Click Continue.
Provide additional details or context about the reason for your report if needed.
Click Submit a Report to send the report to our moderation team.
How to report an intention
If a posted intention violates the Community Guidelines or contains inappropriate content, follow these steps to report it:
Go to the Community Tab.
In the upper left corner, tap the title bar. This may show as “Friends” or display the name of your church or group.
Once you tap the title bar, the community selection drawer will appear, allowing you to navigate between different communities or groups.
Tap the group name where the intention is found.
You can find the intention in the intention carousel at the top ****or as a card by scrolling down.
Tap the three-dot icon in the upper right corner.
Choose Report.
The app will prompt you to submit a report.
Select the most appropriate reason for reporting the intention.
Click Continue.
Provide additional details or context about the reason for your report if needed.
Click Submit a Report to send the report to our moderation team.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app.
God bless 🕊️