Can I pay with another method?
At this time, Hallow is not facilitating alternative payment methods for giving campaigns beyond what's available in-app or online.
Can I get a receipt for my donation?
Yes, supporters receive two receipts:
Stripe Receipt – Sent automatically after your donation. If not received, we can help retrieve it.
Hallow Receipt – Sent by us and includes donation details.
Is my donation tax-deductible?
Yes, donations are made directly to the campaign recipient and are tax-deductible. A year-end giving statement will be provided.
Can I make my donation anonymous after submitting it?
Yes, you can delete your note of support by tapping the 3 dots next to your donation and removing the note.
Can I change the amount of my donation after submitting it?
To donate more: Please submit another donation.
If you donated too much: We can process a partial refund to adjust the donation if needed. Submit your request by reaching out to support@hallow.app.
Can I make it a recurring gift?
We currently only support one-time donations.
Is Hallow matching donations?
If a match is available, you’ll see it displayed in the campaign’s progress bar. Donations must go through Hallow to be eligible for matching.
Can I donate directly to the organization instead of through Hallow?
Yes, but donations made outside of Hallow will not be eligible for matching.
What’s the “Cover Transaction Fee” checkbox?
When donating, you'll see an optional checkbox to help cover the processing fee. This checkbox is unchecked by default, and the fee updates automatically as you enter your donation amount. If you choose to cover the fee, it will appear as a separate line item on your receipt. Covering the fee ensures that the full donation amount goes directly to the intended recipient.
Can I remove Giving Campaigns from my Home screen?
No, these are visible to all users by default.
I want to start a campaign for my own cause. Is that possible?
We’re grateful for your interest! Our giving campaigns feature is currently limited to select partners. You’re welcome to explore setting up a prayer campaign instead.
How long are donations accepted?
We stop accepting donations one week after a campaign ends.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless!