You can contact Hallow support directly through the app in just a few taps.
How do I contact the Hallow Support team within the app?
Open the Hallow app
Tap the Me tab at the bottom right (the fifth tab)
Tap the hexagon icon at the top right
Select Contact and Support
Tap Send us a message
👉 When you start a conversation, you'll first connect with our Hallow AI agent.
The Hallow AI Support agent is trained on our help articles and can provide instant answers and step-by-step instructions for most support-related questions.
Hallow AI is a separate, in-app feature designed to help personalize your expeirence in the app and help answer faith-related questions based on the teachings of the Catholic Church.
If you need additional help or prefer to speak with a support team member, simply ask to talk to a person and one of us will be with you soon.
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What can I do in Contact and Support?
In the Contact and Support section, you can:
Send us a message - Get help from our support team
Check Help Center articles - Find answers to common questions
How will I receive replies from customer support?
Our Hallow AI support agent will answer your questions immediately. If you ask to talk to a person, you'll be connected with one of our human support team members.
If you need to step away or we're taking time to investigate your issue, you can return to the conversation anytime—just reopen the Contact and Support tab in your app.
If you receive a request to rate the conversation but your issue isn't fully resolved, simply reopen the conversation in the app to continue getting help from our team.
Check the Contact and Support tab for replies from our team. You'll also receive a copy of all messages in your email.
Can I email Hallow support instead?
Yes, you can also email us at support@hallow.app if you prefer.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️