Troubleshooting Tips
Having issues in the Hallow app? Try these steps!
16 articles
- General Troubleshooting Steps & How to Report a Bug
- How can I update the app to the latest version?
- I have a trial or subscription but the prayers are locked and it’s asking me to subscribe.
- My account is wiped!
- Oh no! I accidentally deleted my account!
- Why is the app closing after 20 minutes of prayer?
- My app stops playing when I lock my phone screen
- Hallow app automatically plays when connected to Bluetooth or my car (Android)
- How to share a screen recording with customer support
- Where can I contact Hallow within the app?
- Error: “An account with this email address already exists.”
- Error: “In-App Purchases Not Allowed”
- Error: “Unable to refresh — The token provided has either expired or does not exist”
- Error: “URLSessionTask failed with error” or “A network response was unable to be parsed correctly”
- Error: “The provided promo code has expired and is no longer valid”
- Error: “jwt expired” or “Authentication error)”