If you created an account either online via our website, or within the app itself but haven't yet hit "Start free trial" these steps can help.
To confirm whether you're free trial has started: Tap on the Search tab at the bottom and then tap Praylists or Community challenges from one of the categories listed. If you see little locks on the content you did not start the free trial or a subscription.
Applying the Promo Code
Go into the app and hit the log-out button.
You can find it by hitting the Me tab in the bottom right
Then hitting the cog in the top right of the screen.
Scroll down and click Logout.
Please follow the steps below to log out and log back in. (If you typically sign in using your e-mail, please do that and not use Google or Apple or vice versa).
Once you're done logging out from the app, please follow the next steps:
Visit our website and log into your account using this link.
Once logged in, click on the three - line icon in the upper corner and then select Subscription.
Click on Subscription and find the option that says Have a gift card or promo code and click on it.
Enter your code and follow the prompts.
Once you have successfully redeemed the code, you can now log in to the app using the same method that you just used on the website.
Was this helpful? If you still need help, simply reach out to us at support@hallow.app. We’d be more than happy to assist you!
God bless.