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I can't access my account even when my school has a partnership with Hallow.
I can't access my account even when my school has a partnership with Hallow.

Are you having trouble trying to access your premium account even when your school partnered with Hallow?

Cassy from Hallow avatar
Written by Cassy from Hallow
Updated over a week ago

Here are steps you can follow to access your premium account:

  1. Please open the Hallow App and Log out of the app completely, you can follow the steps in the article below on how to Log out:

    How do I log out from the app?

2. Log back in using the credentials you received in your welcome email.

Here's how you can log back in:

  1. Open the Hallow App

  2. Please click:

    1. Continue with Email OR

    2. Continue with Google (for those with Gmail accounts)

      1. DO NOT USE THE SIGN-IN METHOD: Continue with Apple

3. Enter your school email address

4. Enter the temporary password: hallowed

You may also need to reset your password.

  1. Follow this link: https://hallow.com/portal/#/forgotpass

  2. Enter the email associated with your account

  3. Set a new password

  4. Log back into the Hallow App

  5. Click "Continue with Email" or “Continue with Google” (if you have a gmail address) and then input your updated credentials.

DO NOT USE THE SIGN-IN METHOD: Continue with Apple

We’re always here to help when you need it. You can reach e-mail us at schools@hallow.app

God bless 🕊️

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