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All CollectionsPartnerships - Schools and Parishes
I can't access my account even when my school has a partnership with Hallow.
I can't access my account even when my school has a partnership with Hallow.

Are you having trouble trying to access your premium account even when your school partnered with Hallow?

Updated over a year ago

Here are steps you can follow to access your premium account:

  1. Please open the Hallow App and Log out of the app completely, you can follow the steps in the article below on how to Log out:

2. Log back in using the credentials you received in your welcome email.


Here's how you can log back in:

  1. Open the Hallow App

  2. Please click:

    1. Continue with Email OR

    2. Continue with Google (for those with Gmail accounts)

      1. DO NOT USE THE SIGN-IN METHOD: Continue with Apple

3. Enter your school email address

4. Enter the temporary password: hallowed


You may also need to reset your password.

  1. Enter the email associated with your account

  2. Set a new password

  3. Log back into the Hallow App

  4. Click "Continue with Email" or “Continue with Google” (if you have a gmail address) and then input your updated credentials.

DO NOT USE THE SIGN-IN METHOD: Continue with Apple


We’re always here to help when you need it. You can reach e-mail us at schools@hallow.app

God bless 🕊️

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