We cannot honor third-party cancellation and data deletion requests made on behalf of other customers. This protects our customers from:
Unauthorized access to their Hallow account
Fraudulent claims, scams, or cancellations not intended by the customer.
Incomplete requests.
Customers can often create duplicate subscriptions or accounts if they use different sign-in methods. In those cases, we need the customer's cooperation to provide additional emails and phone numbers to locate all accounts. We recommend they check all 3 of the following places to be extra sure that any trials and subscriptions are cancelled:
Their app store (Apple or Google)
Their mobile app settings.
Their account on our website.
See this article for additional instructions for how to tell if the customer is subscribed:
To cancel the subscription, the customer can follow the steps in this article:
To request a refund, the customer can follow the steps in this article:
See this article for how customers can permanently delete their account:
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app.
God bless 🕊️