To request refunds, consider the following; all sales are final in the app. Any refunds are up to our sole discretion per our terms and conditions. We will generally offer a grace period of a few weeks to cover those who were charged that forgot to cancel their free trial in time.
If you entered your credit card or used Paypal when you purchased through the Hallow website:
You can request a refund by forwarding your receipt from Stripe and Paypal (our website payments provider) to support@hallow.app.
If you purchased through the app (either Apple or Google) you will have to reach out to them directly to request a refund.
For Apple: you can reach their support at https://getsupport.apple.com/ and then go to "Billing & Subscriptions" and then "Subscriptions & Purchases." OR follow these steps:
Sign in to reportaproblem.apple.com.
Tap or click "I'd like to," then choose "Request a refund."
Choose the reason why you want a refund, then choose Next.
Choose the app, subscription, or other item, then choose Submit.
For Google: you can follow the steps here or find the receipt from the Google Play store with the GPA ID number that you would've been sent (you may need to check spam) and forward that to us at support@hallow.app.
How Do I Find My Google Play Transaction ID?
Go to pay.google.com.
Find and tap the Activity tab.
Select an order to see your receipt.
Locate the TRANSACTION ID row at the bottom of the Transaction details menu of your purchase.
Note: Any refunds or discounts are based on our discretion and are handled on a case-by-case basis.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️