If you are unsure if you have an active subscription, you can check out the article here.
Note: You must cancel your free trial at least 24 hours prior to your renewal date to avoid being charged. Canceling a subscription after you've been charged will not constitute a refund and instead will cancel your renewal for the following billing period.
To cancel an active subscription or free trial, you can follow the steps below.
Please note, depending on how you initially subscribed, there may be more than one place you need to check to locate your subscription. If you don't find it in the app store, try the subscriptions section of your app directly. See directions below.
For Apple Subscribers (iOS):
On your iPhone or iPad, go to Settings > [Your Name] > Subscriptions. Or you can also go here https://apps.apple.com/account/subscriptions
Find the subscription you want to cancel and tap on it.
Tap "Cancel Subscription" and follow the on-screen instructions to confirm the cancellation.
For more detailed instructions with screenshots, you can refer to this Apple Support article on how to cancel a subscription: https://support.apple.com/en-us/HT202039
This is what it looks like if you are NOT canceled:
This is what it looks like if you ARE canceled:
For Google Subscribers:
There are 2 places you may find your subscription. In Google Play or in the Hallow App itself.
If you subscribed through Google:
On the Google Play Store app on your android device.
Tap the menu icon (three horizontal lines) in the top-left corner of the screen, then select "Subscriptions" from the menu.
Find the subscription you want to cancel and tap on it.
Tap the "Cancel Subscription" button.
Follow the on-screen instructions to confirm the cancellation.
For more detailed instructions with screenshots, you can refer to this Google Play Help article on how to cancel a subscription: https://support.google.com/googleplay/answer/7018481
For Amazon Subscribers:
To cancel a subscription:
Go to Amazon.com and log in to your account.
Click on "Your Account" in the top right corner of the page.
Under "Digital content and devices," click on "Content and Devices."
Click on the "Preferences" tab.
Under "Digital Content," click on "Manage Your Subscriptions."
Find the subscription you want to cancel and click on "Actions."
Click on "Cancel Subscription" and follow the on-screen instructions to confirm the cancellation.
For more detailed instructions with screenshots, you can refer to this Amazon Help article on how to cancel a subscription: https://www.amazon.com/gp/help/customer/display.html?nodeId=GSHY67PQENGBPFUA
I didn't find my Subscription in my Apple/Google App Store:
If you do not see any subscriptions in your Google Play or Apple App Store Subscriptions, please open the Hallow App and check your settings since you could have subscribed via our website as well.
Follow these steps or view the video linked below.
Tap the "Me" tab in the bottom right-hand corner of the screen
Tap the "cog" icon in the top right-hand corner to access the “Settings”
Tap the "Subscription" to see what your current status is.
Follow the prompts.
You will be redirected to the website where you will then need to go to "Subscription" section on the lefthand side
Click the "Cancel Subscription" button
If you subscribed via our website (to include PayPal):
Go to the Hallow website at https://access.hallow.com/
Click on the "Login" button in the top right corner of the page
Enter your email and password to log in to your account
Click the "Subscription" section on the left
Click on the "Cancel Subscription" button
Follow the prompts to confirm the cancellation of your subscription
Here's also a video tutorial if you'd like to cancel via our website:
Or here's also a video if you'd like to cancel within the app and in your phone:
If you choose to cancel you’ll still have access to all of the content for the duration of the free trial. Once it expires, your account will revert back to the free version and you will have access to our free content (e.g., intro, dailies).
We would be sad to see you leave, but would really appreciate any feedback you have in terms of how we can make the app better! Please chat with us here or email us at support@hallow.app 🕊️
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️