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How do I cancel my subscription or free trial?
How do I cancel my subscription or free trial?

Want to cancel your subscription or free trial? Follow these steps to unsubscribe

Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

Help us improve: Let us know why you are considering canceling

If you are unsure if you have an active subscription, you can check out the article here.

Note: You must cancel your free trial at least 24 hours prior to your renewal date to avoid being charged. Canceling a subscription after you've been charged will not constitute a refund and instead will cancel your renewal for the following billing period.

To cancel an active subscription or free trial, you can follow the steps here:

For Apple users (iOS):

  1. On your iPhone or iPad, go to Settings > [Your Name] > Subscriptions. Or you can also go here https://apps.apple.com/account/subscriptions

  2. Find the subscription you want to cancel and tap on it.

  3. Tap "Cancel Subscription" and follow the on-screen instructions to confirm the cancellation.

For more detailed instructions with screenshots, you can refer to this Apple Support article on how to cancel a subscription: https://support.apple.com/en-us/HT202039

This is what it looks like if you are NOT canceled:

This is what it looks like if you ARE canceled:

For Android users:

  1. On the Google Play Store app on your android device.

  2. Tap the menu icon (three horizontal lines) in the top-left corner of the screen, then select "Subscriptions" from the menu.

  3. Find the subscription you want to cancel and tap on it.

  4. Tap the "Cancel Subscription" button.

  5. Follow the on-screen instructions to confirm the cancellation.

For more detailed instructions with screenshots, you can refer to this Google Play Help article on how to cancel a subscription: https://support.google.com/googleplay/answer/7018481

For Amazon users:

To cancel a subscription:

  1. Go to Amazon.com and log in to your account.

  2. Click on "Your Account" in the top right corner of the page.

  3. Under "Digital content and devices," click on "Content and Devices."

  4. Click on the "Preferences" tab.

  5. Under "Digital Content," click on "Manage Your Subscriptions."

  6. Find the subscription you want to cancel and click on "Actions."

  7. Click on "Cancel Subscription" and follow the on-screen instructions to confirm the cancellation.

For more detailed instructions with screenshots, you can refer to this Amazon Help article on how to cancel a subscription: https://www.amazon.com/gp/help/customer/display.html?nodeId=GSHY67PQENGBPFUA

If you subscribed via our website (to include PayPal):

  1. Go to the Hallow website at https://hallow.app/

  2. Click on the "Login" button in the top right corner of the page

  3. Enter your email and password to log in to your account

  4. Click the "Subscription" section on the left

  5. Click on the "Cancel Subscription" button

  6. Follow the prompts to confirm the cancellation of your subscription

If you choose to cancel you’ll still have access to all of the content for the duration of the free trial. Once it expires, your account will revert back to the free version and you will have access to our free content (e.g., intro, dailies).

We would be sad to see you leave, but would really appreciate any feedback you have in terms of how we can make the app better! Please chat with us here or email us at support@hallow.app 🕊️

We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app

God bless 🕊️

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