We're sorry to see you go, and we'd love to hear your feedback about why you're canceling.
After you cancel, you'll continue to have access until the end of your current billing period or free trial. Once it expires, your account will return to the free version of Hallow and you will have access to our free content. Remember that deleting the Hallow app from your device does not cancel your subscription. You must cancel your subscription through Apple.
Apple does not allow us to cancel subscriptions or issue refunds directly to users. You must cancel your subscription directly through the app store.
Apple does not share billing information with app developers to ensure the protection of your privacy. When you downloaded our app from the Apple App Store and activated the free trial, you enter into a subscription agreement facilitated by Apple's billing process. Apple, as the "merchant of record," therefore handles the billing and financial aspects of your subscription.
You must cancel your free trial at least 24 hours prior to your renewal date to avoid being charged. If you have already been charged and are seeking a refund, please cancel your subscription and visit our refund article for instructions on how to request a refund from Apple.
How to cancel your Apple App Store subscription
If your Hallow Subscription was purchased through the Apple App Store, follow these steps:
Open Settings on your iPhone or iPad.
Tap [Your Name].
Tap Subscriptions.
Select Hallow from your list of subscriptions.
Tap Cancel Subscription.
Follow the on-screen instructions to confirm your cancellation.
You can also manage your Apple subscriptions here: Apple Account
What happens after you cancel?
When you cancel your Apple App Store subscription:
You'll continue to have access to your Hallow Subscription until the end of your current subscription or free trial.
Your subscription will not renew.
After it expires, your account will automatically return to the free version of Hallow.
Can't find your Hallow subscription in Apple?
If you don't see Hallow listed under your Apple subscriptions, your subscription may not have been purchased through Apple.
Even if you:
use an iPhone or iPad,
downloaded Hallow from the Apple App Store, or
sign in with your Apple ID,
...your subscription may still have been purchased directly through your Hallow account on our website.
If your subscription isn't listed in Apple's Subscription settings, follow the instructions in our article to cancel a Hallow subscription purchased through our website.
FAQ
How do I cancel my Hallow Subscription purchased through Apple?
To cancel a Hallow Subscription purchased through Apple, open Settings → [Your Name] → Subscriptions, select Hallow, tap Cancel Subscription, and follow the prompts.
Does deleting the Hallow app cancel my subscription?
No. Deleting the Hallow app only removes the app from your device. Your Apple subscription will continue until you cancel it through Apple's subscription settings.
Can Hallow cancel my Apple subscription for me?
No. Apple manages subscriptions purchased through the Apple App Store, so only Apple allows you to cancel that subscription.
Can Hallow refund my Apple purchase?
No. Apple processes all billing and refunds for App Store purchases. If you'd like a refund, you'll need to request it through Apple after canceling your subscription.
Why can't I find my Hallow subscription in Apple?
If your subscription doesn't appear in Apple's subscription settings, you most likely subscribed directly through the Hallow website instead of through the Apple App Store. In that case, you'll need to cancel your subscription through your Hallow account on the website, as explained here.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️