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How do I change my email address or phone number on my account?
How do I change my email address or phone number on my account?

How to update your email address or phone number on your account, whether you signed up with the wrong one or want to change it.

Updated over a week ago

You can update or add your email address or phone number to your account from your settings in the mobile app or online.

Note: If you get an error that "this account is already in use" that means you may have accidentally already created a separate account with that login information. If this is the case, you can merge the accounts instead of adding or changing the contact details.

How to change your email or phone number using the mobile app:

  1. Tap on the "Me" tab in the bottom right of the screen.

  2. Then hit the cog ⚙️ in the top right of the screen. It is the Settings symbol that you see circled in red in the image.

  3. Tap on your name and current email address or phone number listed at the top.

  4. Then select "Update Email" or "Add a Phone Number" depending on your goal.

  5. Save your changes.


How to change your email or phone number on the website:

  1. Once signed in, look for the "Account" section of the menu on the left-hand side of the page.

  2. Click Update "Email Address" or "Add Phone Number."

  3. Save your changes.


If you want to merge your existing Hallow accounts, please follow this button below:


We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app

God bless 🕊️

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