NOTE: Once merged, we cannot unmerge an account.
To merge accounts, consider the following; If you have multiple user accounts in Hallow, you may want to merge them to consolidate your prayer progress, reflection notes, favorites, and routines.
Merging accounts using the Hallow App: (applies to both IOS and Android devices)
Log in to your Hallow account (one you want to keep) and navigate to the "Me" section found at the bottom right corner of your screen.
Then hit the cog in the top right of the screen. It is the Settings symbol that you see circled in red in the image.
Tap on your Name and Email address
Choose Merge Accounts
Input the account you want to merge.
Tap Send Verification
If you chose to merge your phone number, you will receive an SMS with the 6-digit code.
If you chose to merge it with another email address, the 6-digit code will be sent to your email address.
Insert the code you got and tap “Merge Accounts”
Merging accounts on the website:
Log in to your Hallow account (one you want to keep) by clicking this link.
Input the account you want to merge.
Tap Send Verification
If you chose to merge your phone number, you will receive an SMS with the 6-digit code.
If you chose to merge it with another email address, the 6-digit code will be sent to your email address.
Insert the code you got and tap “Merge Accounts”
Now that the merging is complete, you should see all of the data and activity from both accounts consolidated into a single user profile.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️