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How do I change my subscription plan?

Learn which subscription plans are available and how to switch between them depending on where you originally subscribed.

If you want to change your Hallow subscription plan, the steps depend on where you purchased your subscription (Hallow website, Apple App Store, or Google Play Store) and which subscription plan you want to switch to.

  • If you have already been charged, any changes to your subscription will take effect at your next billing date.

  • If you upgrade to a more expensive plan, you'll be charged the price difference for the remainder of your current billing period.


Which Hallow subscription plans are available?

Hallow currently offers 3 subscription plans. All plans include the same content and benefits. The only differences are how often you're billed and how many people are covered.

Subscription Plan

Details

In-app

Website

Annual

Paid yearly for one user

Monthly

Paid month-to-month for one user

Friends & Family

Paid yearly for up to 6 members

💡The Monthly and Friends & Family plans are only available through the Hallow website.


How do I find a different subscription plan?

If you're a new subscriber and don't see the subscription plan you're looking for, try one of the options below.

Option 1: Subscribe on the Hallow website

To view every available subscription plan:

  1. Log into your Hallow account or create a new account.

  2. Choose the subscription plan you'd like.

Option 2: View available plans in the mobile app

If you're using the Hallow app:

  1. Close the subscription screen by tapping the X in the upper-right corner of the screen.

2. Tap the Me tab (bottom right).

3. Tap the Settings (⚙️) icon in the upper-right corner.

4. Select Subscribe to view available subscription options.


💡 Tip: Before making changes, check your current subscription by opening Settings → Subscription.

How do I change from an annual subscription to a monthly subscription?

To switch to the Monthly plan, the steps depend on where you originally purchased your subscription.

If you subscribed on the Hallow website

If your subscription was purchased through Hallow.com:

  1. Log into your account.

  2. Cancel your current subscription.

  3. Wait until your current subscription expires.

  4. Log into the same Hallow account and select the Monthly plan to subscribe.

Important: You cannot switch to the Monthly plan until your current website subscription expires.

If you subscribed through Apple App Store or Google Play

If your subscription was purchased through Apple or Google:

  1. Follow the cancellation instructions in the Apple App Store or Google Play Store to cancel your subscription and prevent future renewals.

  2. Wait until your current billing period ends or subscribe immediately on the Hallow website.

  3. Log into the same Hallow account you use in the app and choose the Monthly plan.

Important: If you subscribe to a Monthly plan before your current annual subscription ends, the unused portion of your annual subscription will not be refunded.


How do I switch to the Friends & Family plan?

The Friends & Family plan is only available on the Hallow website.

To subscribe:

  1. Visit the Friends & Family subscription article.

  2. Follow the instructions to subscribe through the website.


FAQs

Can I change my subscription plan immediately after I've been charged?

If you've already been charged, your subscription change will take effect at your next billing cycle. If you're upgrading to a higher-priced plan, you'll only pay the price difference for the remaining time in your current billing period.

Do you offer payment plans?

If you'd rather avoid paying annually, you can subscribe to the Monthly plan through the Hallow website.


We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app

God bless 🕊️

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