If you see the message “The provided promo code has expired and is no longer valid,” it means the promo code you’re trying to use has either expired or has already reached its maximum number of redemptions.
Promo codes are often time-limited or restricted to a certain number of uses. Once they expire or reach that limit, they can no longer be applied to new accounts. This helps ensure fairness and keeps promotions running smoothly for everyone.
How to proceed with the error “promo code has expired and is no longer valid.”
Double-check for typos.
Make sure the code was entered exactly as shown — even small errors like extra spaces or capital letters can prevent it from working.
Try again.
If you’re certain it’s entered correctly but it still doesn’t work, the code has likely expired.
Check with the source of the code.
Some promo codes are provided by partners — like parishes, schools, or creators.
If you received your code from one of them, reach out to confirm if it’s still active or if a new one will be shared.
Still unsure?
Contact our team at support@hallow.app with the promo code and where you got it from — we’ll be happy to double-check it for you.
Was this helpful? If you still need help, 📩 email us at support@hallow.app. We’d be more than happy to assist you!
God bless.