If you subscribed using PayPal as your payment method, your transaction may be associated with an email that is different from the one you used to create or login to your Hallow account.
If you need help managing your Hallow subscription, providing this email will help us locate the correct subscription.
Finding the email using your PayPal account online:
To find the email associated with your PayPal account, you can follow these steps:
Log in to PayPal: Visit the PayPal website and log in with your account credentials (username and password).
Navigate to Account Settings: Once logged in, look for a gear icon ⚙️ or a profile icon at the top right corner of the page. Click on it to access your account settings.
View Email Address: In the account settings or profile section, you should see your registered email address displayed. This is the email address that is linked to your PayPal account.
Check Emails & Receipts from PayPal: If you're unable to log in for any reason, check your email inbox for any messages from PayPal. PayPal often sends confirmation emails and receipts to the registered email address, which can help you identify the correct email associated with your account.
Contact PayPal Support: If you're still unable to find your account email, you can contact PayPal customer support. They may ask you to verify your identity using other information associated with your account.
Finding the email using your PayPal mobile app:
Finding your PayPal email address through the PayPal mobile app is similar to finding it on the website. Here's how you can do it:
Open the PayPal App: Launch the PayPal mobile app on your smartphone or tablet.
Log In: Enter your credentials (username and password) to log in to your PayPal account.
Navigate to Settings: Look for a menu icon (typically three horizontal lines) or a profile bubble. This is usually located in the top left or top right corner of the screen. Tap on it to open your profile menu.
Access Account Settings: In the menu, you should see an option like "Settings," or "Account Info." Tap on this option 👤.
View Email Address: Within the account settings section, you will find your registered email address displayed. This is the email address that is linked to your PayPal account.
Alternative Options: If you don’t see your email address immediately, look for options like "Profile" or "Personal Info" within the settings. Your email address should be listed there.
Contact PayPal Support (if needed): If you're unable to find your email address through the app, you can contact PayPal customer support directly through the app. They can assist you in retrieving your account details.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️