If you started your subscription on our website (Hallow.com) your payment options were either credit card or PayPal. The charge will most likely appear on your credit card statement as "PAYPAL HALLOW INC"
See below for how to request a refund for PayPal subscriptions from Hallow.
Step 1: Locate your PayPal Receipt
Here is an example PayPal receipt:
Step 2: Locate your PayPal Account Email
If you subscribed using PayPal as your payment method, your transaction may be associated with an email that is different from the one you used to create or login to your Hallow account.
Step 3: Send your receipt and PayPal email to Hallow’s Customer Support
Option 1:
Reach out using the messenger button in the bottom corner of your screen.
Option 2:
Email Your Request: Send your request along with your contact information to support@hallow.app.
Subject Line: Ensure the subject line reads "Refund Request" to help us quickly identify and fulfill your request.
The information requested is essential for helping us find your account and reverse the charge. Our refund specialist will process your refund and inform you once your refund has been granted.
Let us know that you have a PayPal subscription and include:
Your first & last name
Your primary e-mail address or phone number associated with your Hallow account
Don't know which email or number your account is hosted under? Go to the “Me” tab > then “Settings” > then view the address listed at the very top.
Your PayPal Account Email
On what date were you charged?
Were you "charged twice?"
If so, please let us know if you’d like to keep one subscription.
Your receipt.
Go here if you need help finding the receipt.
Please do not send us screenshots of your bank statement because this usually does not indicate subscription type nor contain the identifying information that we need.
Hallow never charges customers without consent. Our trials require that you provide valid payment upon sign-up and we share with you, before you sign up, what the amount is that you will be charged at the end of the trial.
In order for us to have any customer payment information on file you consent to start a trial by entering your credit card information on our website or consenting through PayPal or Google/Apple App Store payment methods. All trials automatically change into a paid subscription unless you cancel it at least 24hrs beforehand.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app
God bless 🕊️