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General Troubleshooting Steps & How to Report a Bug
General Troubleshooting Steps & How to Report a Bug

Troubleshooting steps for resolving issues with the Hallow App

Updated this week

Various factors can affect the app's performance (e.g. the app suddenly crashes, a session won’t play or load, etc.), but we've got a few troubleshooting steps that might help quickly resolve your concerns.

General Troubleshooting Tips

Let’s go through these steps to see if we can fix the issue together:

1. Check Your Internet Connection

Ensure you have a stable internet connection. Sometimes, simply restarting your Wi-Fi or data connection can resolve connectivity issues. Check and note if the issue persists only when using the Wi-Fi or mobile data, or both.

2. Clear Storage Space

Adequate storage space is crucial for the smooth functioning of any app. Make sure to clear your cache periodically to free up space and improve performance.

3. Disable Interfering Software

Check if you have any antivirus software, pop-up blockers, or other applications that might be blocking the app from loading properly. Temporarily disable them to see if it resolves the issue.

4. Close Background Apps

Running multiple apps in the background can slow down your device and affect the performance of the Hallow app. Close any unnecessary background apps to free up system resources.

5. Update the App

Ensure you have the latest version of the Hallow app installed. Visit the Apple App Store or Google Play Store, search for "Hallow," and check if there’s an option to update the app.

6. Log Out and Log Back In

Sometimes, simply logging out of the app and logging back in can refresh your session and resolve minor issues.

7. Reinstall the App

If the issue persists, try uninstalling and reinstalling the app. This step will not affect your prayer history, but it will delete your downloads and favorites. After reinstalling, log back into your account.


How to Report a Bug to Customer Support

If none of the above steps worked, please send us a message using the messenger in the bottom right of your screen or send an email to support@hallow.app to report the issue.

Providing the following details will help our team replicate and identify the bug and quickly find a solution:

  • A brief summary of the steps you took already

  • The title of the content session or the feature that is having the issue

  • How often the issue has happened and when

  • The type of device you are using (Apple/iOS)

  • The version of your app (this can be found by going to the “Me” tab and checking the grey writing at the bottom of your screen.)

  • A screen recording or screenshot showing the error you’re seeing or the page where the problem occurs.


We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app

God bless 🕊️

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