We’re sorry to see you go! To cancel your Hallow subscription or free trial, you'll follow different steps depending on whether you subscribed through Apple, Google Play, Amazon, or directly through Hallow.com.

If you cancel, you'll continue to have access to your paid content until the end of your current subscription or free trial. After it expires, your account will automatically return to the free version of Hallow and you will have access to our free content.

To cancel your Hallow Subscription, you first need to know where you originally subscribed. If you subscribed through an app store, you will cancel there. If you subscribed directly with us you can do that from the mobile app or directly on our website.

If you're unsure, open the Hallow app and:

If your subscription says Subscribed through Hallow.com, your subscription is managed directly through our website using PayPal, Apple Pay, or a credit card (processed by Stripe).

To cancel:

You'll be redirected to the Hallow website and automatically signed into your account where your subscription is managed:

You'll also receive a cancellation confirmation email at the email address associated with your Hallow account.
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If your subscription is through Hallow.com you can cancel it directly from a web browser like Chrome or Safari.
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To cancel your Hallow Subscription, first determine whether you subscribed through Apple, Google Play, Amazon, or Hallow.com. The cancellation steps depend on where your subscription is billed. If your subscription is through an app store, you'll need to cancel there instead of in the app.

Hallow only processes charges after a user has completed a trial or renewed a subscription using an approved payment method. Before starting a trial, you'll be shown the renewal price and billing date, and payment authorization is required. Trials automatically convert to paid subscriptions unless canceled at least 24 hours before renewal. Please note, Hallow never charges customers without consent. To have any customer payment information at all, you consent and provide it to start a trial.

No. Deleting the Hallow app does not cancel your Hallow Subscription. You must cancel through the platform where you originally subscribed.

No. After you cancel your Hallow Subscription or free trial, you'll continue to have access until the end of your current subscription or trial period. After that, your account returns to the free version of Hallow.

If your subscription page says "Ends on…" your subscription has already been canceled.

If it says "Renewing on…" your subscription is still active.

If you've already been charged and would like a refund, first cancel your subscription, then follow the instructions in the Hallow refund article.

Possible reasons include:

Note: Your subscription must be canceled through the platform where it was purchased.

You may need to check both the app store and our website if you don't see your subscription in one place or the other. It is also possible you accidentally created more than one account (i.e. one with a Google login and another with a phone number login). Make sure your receipt matches the account you are currently logged into.