Hallow

Troubleshooting steps for resolving technical issues with the Hallow App

General Troubleshooting Steps & How to Report a Bug

Having trouble with the app? It might be time for an update.

How can I update the app to the latest version?

Help for when you know you have a subscription or free trial, but the sessions remain locked or it is asking you to subscribe.

I have a trial or subscription but the prayers are locked and it’s asking me to subscribe.

The app is asking me to pay again and it wiped out all of my previous activity!

My account is wiped!

Accidentally deleted your account? Follow this guide to recover your account!

Oh no! I accidentally deleted my account!

We share how to easily fix the issue if the app keeps closing unexpectedly.

Why is the app closing after 20 minutes of prayer?

How to troubleshoot if Hallow stops playing when you lock your phone screen.

My app stops playing when I lock my phone screen

Facing autoplay issues despite turning it off? This article guides you through disabling autoplay.

Hallow app automatically plays when connected to Bluetooth or my car - Android

Having issues in the Hallow app? Try these steps!

Troubleshooting Tips

What to do if you get the error “An account with this email address already exists.”

Error: “An account with this email address already exists.”

Having trouble buying a gift card for someone? Here’s what to check for on Android and Apple devices.

Error: “In-App Purchases Not Allowed”

What to do with the error message "Unable to refresh. The token provided has either expired or does not exist."

Error: “Unable to refresh — The token provided has either expired or does not exist”

How to deal with errors related to server issues

Error: “URLSessionTask failed with error” or “A network response was unable to be parsed correctly”

What to do if you get an error indicating your promo code is no longer valid

Error: “The provided promo code has expired and is no longer valid”

Troubleshooting solutions to error messages you might see

Errors & Solutions

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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