Here’s how to fix “In-app purchases not allowed” errors when buying a Hallow gift card. These are often due to account and device settings.
On an Android device (Google Play)
If you’re using an Android device and having trouble completing your gift card purchase, try the following:
Make sure you’re signed into the correct Google account
Check that your payment method is valid and up to date
Confirm there are no parental controls or purchase restrictions enabled
Need more help? Google provides a full guide here:
On an iOS device (Apple)
If you see the message “In-app purchases are not allowed” while trying to buy a gift card, it usually means there are Screen Time or Content & Privacy Restrictions enabled. Try these steps if you get this error on an iOS device:
Open the Settings app
Tap Screen Time
Tap Content & Privacy Restrictions
Go to iTunes & App Store Purchases
Set In-app Purchases to Allow
You can find Apple’s guide here for more details:
Still running into trouble? Reach out to us anytime at support@hallow.app — we’re happy to help!